Formerly Virtual Fax, MyFax is one of the fastest growing online fax services available. Owned by Protus IP Solutions and based in Canada, MyFax was launched in 2004 and its customers and clients range from individual users to large corporations with service in North America, Europe and the United Kingdom.
Pros
International service to North American and Europe
Multiple service plans available
No long-term contract required
30-day free trial period
Cons
Send/receive monthly page totals are not combined and not transferable
Per-page overage charge is slightly higher than other services
Conclusion MyFax offers an award-winning service backed by a very mature and established software company. Its international "free faxing zone" makes it ideal for businesses or individuals with frequent contacts in North American and Europe.
Callwave is a publicly traded company based in Santa Barbara, California. Founded in 1998, Callwave uses its wholly owned competitive local exchange carrier (CLEC), Liberty Telecom, to provide a wide variety of business services for both mobile and electronic communications.
Pros
Unlimited e-mail accounts permitted
30-day free trial period
Cons
Limited customer service times
Toll-free numbers not available
Conclusion In 2007, Callwave undertook an entire restructuring of their online fax services, so the commercial packages now offered are still very new. Their pricing schedule and standard of service is close to par for most similar vendors but their limits on availability of customer service could prove problematic for some.
eFax has grown into one of the largest vendors of online fax services with service to more than 2000 cities worldwide and toll-free numbers in North American and Europe. Originally independent, eFax is now owned by j2 Global Communications, who also own the online fax service RapidFAX.
Pros
International service including North American and Europe
Free monthly service plan available with restrictions
Multiple service plans available
30-day free trial period
Cons
Complex per-page billing rates difficult to understand and anticipate
Least number of pages included in plan
Toll-free numbers incur additional charges
Conclusion eFax offers above-average service and service options but also has an above-average price and some service restrictions that may be problematic for some customers. Because they are owned by a larger parent company, seeking out another service owned by the same company may provide similar options and customer service for a less expensive price.
